Management & Administration / Leadership

Management and administration is responsible for setting the overall direction of the program, ensuring that adequate resources levels are sustained to support program functions, to interact internally and externally to report outcomes, to collaborate to achieve program goals, to establish and/or evolve organizational culture, and ensure the satisfaction of the programs customers and stakeholders. Routine assessments of the programs capability and maturity is a function of the management and administration area of the program.


Traffic Signal Audit Guide. Washington, DC, USA: National Transportation Operations Coalition, 2007.

Institutional Architectures to Improve Systems Operations and Management. [SHRP 2 Report S2-L06-RR-1] Transportation Research Board, 2012. Accessible via

NCHRP Synthesis 420: Operational and Institutional Agreements That Facilitate Regional Traffic Signal Operations. Transportation Research Board, 2010.

Benefits of Retiming Traffic Signals: An ITE Informational Report. Washington, DC, USA: Institute of Transportation Engineers (ITE), 2005.




  • Institute of Transportation Engineers Public Agency Council
  • TRB
  • FHWA


Our listing of important industry links features various industries that are are experts in many fields, including business and technical processes, institutional issues, strategies and treatments, data and analytics, outreach and marketing, as well as education and training.Business Processes

FHWA Operations Performance Measurement—includes statistics, technical resources, measures, and other publications

FHWA Planning for Operations—includes primers and guidance for both statewide and metropolitan planning and best practices

Washington State DOT Performance Measurement Library—developed by WSDOT contains a list of 51 state and federal entities and their online performance measurement and strategic planning mechanisms

Technical Processes

FHWA Facilitating Integrated ITS Deployment Program—includes policy, examples, training resources, and guidance on systems engineering, architecture, and standards

FHWA California Division Concept of Operations—simplified presentation of concepts definitions and references

Institutional Issues

AASHTO Transportation Systems Management and Operations Guidance—provides self-evaluation-driven detailed guidance based on users current level of capability, covering, business processes performance measurement, systems and technology, culture, organization and workforce and collaboration

Strategies and Treatments

AASHTO National Traffic Incident Management Coalition—includes technical briefs, core competencies, and National Unified Goal material

TIM Network—provides valuable industry information, connects TIM Professionals (especially those from different disciplines), and provides a method for TIM professionals to escalate issues to peers

OST ITS Lessons Learned in Deployment—experience of practitioners in their planning, deployment, operations, maintenance, and evaluation of ITS

FHWA Publications Related to TSM&O—includes a complete list of FHWA publications in 23 subject matter areas with chronological list and links

Strategies for Non-recurring Congestion—covers incident management, special events management, work zone management, road weather management and covers technology, procedures and protocols, partners, policy and regulations, best practices and other publications

Texas Transportation Institute Mobility Investment Priorities Traffic Management Strategies—executive summary description and technical documents for major strategies on traffic management and congestion reduction

RITA Integrated Corridor Management—background on ICM, research, and news

ITE Traffic Calming—broad range of resources about the practice

FHWA Road Weather Information Systems—presents Concept of Operations for Clarus, a comprehensive multi-regional programmatic approach with systems and tools

FHWA Real-time Traveler Information—includes tools and resources and best practices

RITA Connected Vehicle Research—background, research, and technology

Data and Analytic Tools

FHWA Focus on Congestion Relief—includes congestion trends and statistics, concepts and analytics, congestion “toolbox” background, marketing and outreach publications

OST ITS-JPO Knowledge Resources—provides current data on benefits and costs of ITS on transportation operations by applications areas according to the six goals identified by USDOT: safety, mobility, efficiency, productivity, energy and environmental impacts, and customer satisfaction

OST ITS-JPO Application Areas—resource library that presents topical directory to key information about most applications including description, benefits, costs, evaluation, lessons learned, and key resources

ITS – Industry Source—provides searchable guide to registered commercial entities (vendors, professional services) by category including profiles and links

ITS – Market Research—provides estimates of current scope and growth projections within the private sector

ITS – Technology Scan and Assessment—ongoing studies that tracks trends, technologies, and innovations that could influence, or be leveraged as part of, next-generation intelligent transportation systems within a five- to seven-year time horizon

OST ITS-JPO Deployment Statistics—contains the results of the national 2010 ITS Deployment Tracking Survey that covered nearly 1,600 transportation agencies in 108 cities. Includes Freeway Management, Arterial Management, Transit Management, Transportation Management Center (TMC), Electronic Toll Collection (ETC), Public Safety – Law Enforcement, and Public Safety – Fire/Rescue

Outreach and Marketing

ITS – Advocacy Materials

Research, Education and Training

OST ITS-JPO Technical Assistance—covers a range of ITS-related technical support resources, including peer-to-peer program

Consortium for ITS Training and Education (CITE) Web-based Training Course Catalogue—based Training Course Catalogue—individual and blended courses and associated CEUs

SHRP2 (2nd Strategic Highway Research Program)—This program provides more than 65 innovative products, processes, and technologies—or SHRP2 Solutions—are now available to Federal, State, and local transportation agencies to speed project delivery, construct longer-lasting facilities in less time, provide relief from unexpected congestion, and design safer highway systems, effectively strengthening the American highway system to serve us through the 21st century.

TRB Regional Transportation System Management and Operations (AHB10)—This committee considers transportation systems management and operations in a regional context by sharing regional approaches to transportation problems by identifying research opportunities, creating knowledge, and disseminating information.

Colorado Technical University (CTU) offers various degree options and levels including both campus-based options and online degree options.

FHWA Office of Operations—The Federal Highway Administration’s (FHWA) Office of Operations provides national leadership for the management and operation of the surface transportation system. The office is responsible for FHWA’s efforts in the areas of congestion management, Intelligent Transportation Systems (ITS) Deployment , traffic operations, emergency management, and freight management and operations.

Institute of Transportation Engineers—is an international educational and scientific association of transportation professionals who are responsible for meeting mobility and safety needs. ITE facilitates the application of technology and scientific principles to research, planning, functional design, implementation, operation, policy development and management for any mode of ground transportation. Through its products and services, ITE promotes professional development of its members, supports and encourages education, stimulates research, develops public awareness programs and serves as a conduit for the exchange of professional information.

The National Operations Center of Excellence (NOCoE) is designed to offer a suite of resources to serve the transportation systems management and operations (TSMO) community. The new Center will offer an array of technical services such as peer exchange workshops and webinars, ongoing assessments of best practices in the field, and on-call assistance.

The Center is a partnership of the American Association of State Highway and Transportation Officials (AASHTO), the Institute of Transportation Engineers (ITE), and the Intelligent Transportation Society of America (ITSA) with support from the Federal Highway Administration (FHWA).

The NOCoE has two primary components. The first is the Operations Technical Services Program, funded through contributions from state transportation agencies and FHWA. Currently under development are an array of services that will include the following:

  • Lead state and best practices peer exchange webinars;
  • Regional TSMO best practice peer exchanges;
  • National TSMO summits;
  • Ongoing assessment and synthesis of emerging best practice experience;
  • On-call assistance to States and other organizations to identify best practice material and other resources to address specific technical and policy issues;
  • Ongoing support for selected SHRP2 products;
  • Initial assessment of the state of transportation operations R&D in the United States and a plan for integration into the NOCoE;
  • Training and capacity building programs; and
  • TSMO practice area forums where practitioners can exchange technical information and advice, including a private sector forum to engage private sector users on an ongoing basis.

The second is a web portal,, which contains case studies, resources, links to an array of information, discussion forums, and a calendar of TSMO-related events.

International Municipal Signal Association.

AASHTO—is a nonprofit, nonpartisan association representing highway and transportation departments in the 50 states, the District of Columbia, and Puerto Rico. Its primary goal is to foster the development, operation, and maintenance of an integrated national transportation system. AASHTO works to educate the public and key decision makers about the critical role that transportation plays in securing a good quality of life and sound economy for our nation. AASHTO serves as a liaison between state departments of transportation and the Federal government. AASHTO is an international leader in setting technical standards for all phases of highway system development.

Subcommittee on Transportation Systems Management and Operations—serves as the focal point for promoting and supporting integrated implementation of transportation systems management and operations (TSM&O) by engaging state DOTs, other AASHTO committees, and other partner organizations.

Subcommittee on Traffic Engineering—is composed, essentially, of the State Traffic Engineers from the fifty-two AASHTO member departments. Its charge is to assess the effectiveness of traffic control strategies and devices for the efficient and safe operation of the nation’s highway system.

Subcommittee on Maintenance—Provides technical and policy guidance to members and supports the AASHTO organization in preserving and maintaining a safe and reliable highway infrastructure that meets the expectations of its customers.

Special Committee on Transportation Security and Emergency Management—guides and supports AASHTO member departments as they develop transportation security and emergency management-related plans, policies, and procedures for building and operating safe and efficient transportation networks whose resiliency to all hazards threats supports the nation.

Intelligent Transportation Society of America—is the nation’s largest organization dedicated to advancing the research, development and deployment of Intelligent Transportation Systems (ITS) to improve the nation’s surface transportation system. Founded in 1991, ITS America’s membership includes more than 450 public agencies, private sector companies, and academic and research institutions.